DWO Sirius by Checkin **** SUP | Santa Susanna - Barcelona | Web Oficial

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FREQUENTLY ASKED QUESTIONS

Have you had any doubts? Do not worry! In this section you will find all the answers to your questions. Take a look at the most frequently asked questions that our clients usually have, you will surely find the answer to your question.
If you still cannot find the answer you were looking for, we will be happy to assist you by phone (+34) 93 767 78 00 , or by sending an email to reservas.sirius@dwohotels.com. You also have the possibility to contact us through the contact form on our official website.
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How can I get to the hotel?

On our website: www.dwosirius.com in the Location section, you have all the information.;

I plan to be late. Until what time can I check-in?

You can check-in 24 hours a day

Is the entrance to the hotel open at night?

You can enter and leave the hotel at any time of the day and night. Our reception is active 24 hours a day.

What time can I enter the room?

The time of entry to the room is from 14:00.
If you arrive earlier, you can leave your luggage, enjoy our facilities and go making the necessary arrangements at reception.

What time should I leave the room?

The check-out time of the room is until 10:00 maximum. We have the option of reserving LATE CHECK OUT (until 5:00 p.m.) at a cost of €30 per room. (This Late check out will always be subject to the availability of the establishment and giving notice one day in advance)

What are the opening hours of the spa and outdoor pool?

The outdoor swimming pool is open from 9:00 to 20:00 from Monday to Sunday. The spa is open from 9:00 to 14:00 and from 15:00 to 19:00 from Monday to Sunday.

If I book half board, full board or all inclusive and on the day of entry I do not arrive in time for the first meal, can I substitute another meal?

If you do not arrive on time for the first dinner, you must notify the hotel well in advance and you can substitute it for another meal (lunch), in case you have half board. There is also the option of requesting in advance that we prepare a cold dinner for you when you arrive at the hotel, by contacting the hotel

What does the Half Board include?

Includes breakfast and dinner. (Drinks not included).

What does the Full Board include?

Includes breakfast, lunch and dinner (drinks not included in lunch and dinner).

What hours does the restaurant have?

The Hotel Dwo Sirius has a buffet restaurant that offers breakfast service (08:00 to 10:00), lunch (13:00 to 15:00) and dinner (19:30 to 21:30).

Are drinks included with meals?

Drinks are not included with meals, except for all-inclusive rates.

I have a food intolerance. Can I eat at the hotel buffet?

Our staff is qualified to offer food suitable for people with food intolerances or allergies. You just have to notify us in the comments of your reservation and/or directly at the hotel

Can the Parking be reserved? What additional cost does it have?

The hotel has outdoor non-guarded parking. The price is €7 per day and a deposit of €30 must be made at reception. If you book through our official website, parking is free.

Is there a pool towel or do I have to bring it?

Yes, we have a pool towel service. A deposit of € 10 must be made at the reception, at the time of purchase and which will be returned at the time of the return.

Is the outdoor pool heated?

The outdoor pool is not heated.

Do you have a bar in the pool area?

We have our Pool Bar, open from 10:00 a.m. to 7:00 p.m. where apart from all kinds of drinks, you can enjoy snacks, pizzas, hamburgers and ice creams

Is the pool and spa operational from the opening to the closing of the hotel?

Yes, both the pool and spa are operational from opening to closing.

What is the minimum age to access the hotel?

The minimum age to stay at the hotel is 16 years, as it is adults only. Therefore, children under 16 years of age will not be able to access.

What drinks and snacks are included if I book the stay with all inclusive?

The drinks included in the all-inclusive plan are: gin, vodka, beer, wines, rum, whiskey, liqueurs, vermouth, soft drinks, juices, water, coffee or tea. The snacks included with the all-inclusive plan are: pizza, hamburger, salads, sandwich...

What does the All Inclusive include?

Includes full board with drinks included, snacks, brunch (subject to prior reservation), and the possibility of upgrading to our superior room.

I am not staying at the hotel, can I enter the spa?

Our spa is exclusively accessible to guests staying at the hotel.

Does the hotel have a Fitness Room?

The hotel has a fitness room with different weight machines, dumbbells, 2 exercise bikes and an elliptical. Gym hours: Monday to Sunday from 08:00 to 20:00 (free)

Is there a set timetable to consume drinks and snacks if I book an all inclusive stay?

Yes, the hours for drinks are from 10:00 a.m. to 10:00 p.m. and for snacks from 11:00 a.m. to 7:00 p.m.

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